by Jasminer Investigator
Investigator

I can't answer my security question

I am in the middle of upgrading my phone and in order to confirm my purchase I have to enter a security pin which will be sent to my phone number. However my phone is broken so I can't read or recieved text messages. I can't see any other option which is really annoying because now I can't upgrade 

5 REPLIES 5
by Grand Master
Grand Master

Re: I can't answer my security question

@Jasminer  Then you go to a store or call customer services to upgrade or can you put your sim in a different device?  

by Jasminer Investigator
Investigator

Re: I can't answer my security question

Thanks for your response, I wanted to use my perk discount which I don't think you can use in store? I don't have a phone to call customer services or a different phone I can put my sim into. I'm so frustrated 

by Legend
Legend

Re: I can't answer my security question

You can buy a PAYG or SIM free phone for £15

 

Then use it as a back up.




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Grand Master
Grand Master

Re: I can't answer my security question

@Jasminer: You may use your Perk discount in an EE store - see  EE Perk - Corporate Discount .

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by Jasminer Investigator
Investigator

Re: I can't answer my security question

Oh yeah thank you, for some reason I thought I was told I couldn't. I will give it a go today :-) 

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