by LAUS
Visitor

I am having problems accessing ee perks portal

I have registered for ee perks but keeps telling me my account has been deactivated because I haven't verified my account in time, so I need to re register. I try to re register and it says that my email address is already registered. I have called EE 150 several times and they cannot help. 

How do I resolve this?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I am having problems accessing ee perks portal

Hello there @LAUS

 

Thanks for posting on the community.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

View solution in original post

11 REPLIES 11
by
EE Community Support Team
Solution

Re: I am having problems accessing ee perks portal

Hello there @LAUS

 

Thanks for posting on the community.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

View solution in original post

by Emmadunlop
Explorer

Re: I am having problems accessing ee perks portal

I am having the same problem and it’s taken weeks to try and fix this with no avail! Can someone help myself? 

by
EE Community Support Team

Re: I am having problems accessing ee perks portal

Hi @Emmadunlop,

 

Welcome to the EE Community. 🙂

 

Have you tried re-registering for Perk?

 

Thanks

 

James

by Emmadunlop
Explorer

Re: I am having problems accessing ee perks portal

Hi,
Yes it states the email is already in use.

Emma Dunlop
Sent from my iPhone
by
EE Community Support Team

Re: I am having problems accessing ee perks portal

Thanks for confirming @Emmadunlop

 

I've sent you a private message to get some further details.

 

James

by tiara172
Visitor

Re: I am having problems accessing ee perks portal

I am having exactly the same problem. 

When I register it says that I am already a customer bit won't let me log on with either my private or work email 

by
EE Community Support Team

Re: I am having problems accessing ee perks portal

Hi @tiara172

 

Welcome to the community.

 

I've sent you a private message looking for some more information from you.

 

Please take a look and get back to me.


Thanks

 

Chris

by MOJO75 Investigator
Investigator

Re: I am having problems accessing ee perks portal

The exact same thing is happening to me and I’m getting very frustrated right now, what should be a simple process of upgrading a phone has so far taken me hours of trying to log into various portals and I’m losing patience quickly....

by
EE Community Support Team

Re: I am having problems accessing ee perks portal

Hi there @MOJO75

 

I am sorry to hear this.

 

When did you register for an EE Perk account?

 

You would have had an email from us after setting up an account, did you verify your email address after receiving the email?

 

Thanks 🙂

 

Leanne.

by MOJO75 Investigator
Investigator

Re: I am having problems accessing ee perks portal

Hi, yes I received the verification email, when I clicked on this it wanted me to log in but would not accept my email address or password, and I tried both my personal and work email address.

by
EE Community Support Team

Re: I am having problems accessing ee perks portal

Hi @MOJO75

 

Thanks for coming back to me.

 

I have sent you a private message on here for further details.

 

Leanne.

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