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I am having problems accessing ee perks portal

LAUS
Visitor

I have registered for ee perks but keeps telling me my account has been deactivated because I haven't verified my account in time, so I need to re register. I try to re register and it says that my email address is already registered. I have called EE 150 several times and they cannot help. 

How do I resolve this?

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hello there @LAUS

 

Thanks for posting on the community.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

View solution in original post

95 REPLIES 95
Leanne_T
EE Community Support Team

Hello there @LAUS

 

Thanks for posting on the community.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

I am having the same problem and it’s taken weeks to try and fix this with no avail! Can someone help myself? 

James_B
EE Community Support Team

Hi @Emmadunlop,

 

Welcome to the EE Community. 🙂

 

Have you tried re-registering for Perk?

 

Thanks

 

James

Hi,
Yes it states the email is already in use.

Emma Dunlop
Sent from my iPhone
James_B
EE Community Support Team

Thanks for confirming @Emmadunlop

 

I've sent you a private message to get some further details.

 

James

tiara172
Explorer

I am having exactly the same problem. 

When I register it says that I am already a customer bit won't let me log on with either my private or work email 

Christopher_G
EE Community Support Team

Hi @tiara172

 

Welcome to the community.

 

I've sent you a private message looking for some more information from you.

 

Please take a look and get back to me.


Thanks

 

Chris

The exact same thing is happening to me and I’m getting very frustrated right now, what should be a simple process of upgrading a phone has so far taken me hours of trying to log into various portals and I’m losing patience quickly....

Leanne_T
EE Community Support Team

Hi there @MOJO75

 

I am sorry to hear this.

 

When did you register for an EE Perk account?

 

You would have had an email from us after setting up an account, did you verify your email address after receiving the email?

 

Thanks 🙂

 

Leanne.