by Kale7891 Investigator
Investigator

Huawei GT watch promotion order issue

Hi Everyone.

 

Bit of a conundrum here.

 

I ordered my huawei p20 pro on the 28th of Feb at around 10pm - the sole reason being the promotion on the GT watch freebie.

 

I'm now at the 14 day point where I can claim my watch from the promotion portal, however my order wasn't processed until the 1st.

 

Now I know I was late to the party, but the terms stated that it was running until the 28th. Am I now ineligible because of a delay in processing?

 

Thanks!!

 

 

11 REPLIES 11
by
EE Community Support Team

Re: Huawei GT watch promotion order issue

Good Afternoon @Kale7891

 

Welcome to the community, it's great to have you here :)!

 

What was the reason behind your order not being processed?

 

On your email confirmation does it show your original order date?

 

Speak soon, 

 

Katie

by Kale7891 Investigator
Investigator

Re: Huawei GT watch promotion order issue

Hi Katie,

 

Not Sure. I ordered it online in the evening, the confirmation email didn't arrive until the first of march.

 

Is there anyone/anywhere that I can figure it out?

by
EE Community Support Team

Re: Huawei GT watch promotion order issue

Thank you for coming back to the community @Kale7891.

 

Are you able to view the dates on the email and confirm these show the 1st of March?

 

I would also recommend contacting our mobile care team who can look at your account further. 

 

Katie 🙂

by Profile closed
Not applicable

Re: Huawei GT watch promotion order issue

@Kale7891, your order went in on 28th Feb so you should be eligible for the watch. You made the purchase with this in mind. I think you can therefore insist on the watch. Btw, Is there any additional monthly Service fee for you to pay for having the watch?

by Kale7891 Investigator
Investigator

Re: Huawei GT watch promotion order issue

Hi Katie,

 

Yes the email confirmation came through at 00:10 and says 1st March 2019.

 

I'll try the Mobile care team.

 

@Profile closed I appreciate the support! Yeah, I don't want to get stiffed on a technicality by huawei!

by
EE Community Support Team

Re: Huawei GT watch promotion order issue

Please keep us updated with how you get on @Kale7891

 

Katie 🙂

by Profile closed
Not applicable

Re: Huawei GT watch promotion order issue

@Kale7891, just to add, if there is an additional monthly Service Charge for you to pay if you do get the free watch, then it wouldn't be such a loss for you not to take up / not to get the free watch offer.

by Kale7891 Investigator
Investigator

Re: Huawei GT watch promotion order issue

Great news!!!!

 

Live chat has sorted it all out! 

 

One super happy and relieved EE Customer Here!!

by Profile closed
Not applicable

Re: Huawei GT watch promotion order issue

@Kale7891, great news. So, is there any additional monthly Service Charge for having the free watch?

by Kale7891 Investigator
Investigator

Re: Huawei GT watch promotion order issue

No, nothing extra. As long as you purchased between 01/02/2019 and the 28/02/2019 you get a free Huawei GT watch worth £179. Smiley Very Happy

by
EE Community Support Team

Re: Huawei GT watch promotion order issue

That is great news @Kale7891 Smiley Happy

 

Thanks for keeping us updated.

 

James

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