13-03-2019 11:42 AM
Bit of a conundrum here.
I ordered my huawei p20 pro on the 28th of Feb at around 10pm - the sole reason being the promotion on the GT watch freebie.
I'm now at the 14 day point where I can claim my watch from the promotion portal, however my order wasn't processed until the 1st.
Now I know I was late to the party, but the terms stated that it was running until the 28th. Am I now ineligible because of a delay in processing?
13-03-2019 01:51 PM
Good Afternoon @Kale7891.
Welcome to the community, it's great to have you here :)!
What was the reason behind your order not being processed?
On your email confirmation does it show your original order date?
13-03-2019 02:27 PM
Not Sure. I ordered it online in the evening, the confirmation email didn't arrive until the first of march.
Is there anyone/anywhere that I can figure it out?
13-03-2019 02:35 PM
13-03-2019 02:36 PM
@Kale7891, your order went in on 28th Feb so you should be eligible for the watch. You made the purchase with this in mind. I think you can therefore insist on the watch. Btw, Is there any additional monthly Service fee for you to pay for having the watch?
13-03-2019 02:44 PM
Yes the email confirmation came through at 00:10 and says 1st March 2019.
I'll try the Mobile care team.
@Profile closed I appreciate the support! Yeah, I don't want to get stiffed on a technicality by huawei!
13-03-2019 02:52 PM
@Kale7891, just to add, if there is an additional monthly Service Charge for you to pay if you do get the free watch, then it wouldn't be such a loss for you not to take up / not to get the free watch offer.
13-03-2019 03:09 PM
No, nothing extra. As long as you purchased between 01/02/2019 and the 28/02/2019 you get a free Huawei GT watch worth £179.