How do I reactivate an EE perk account?

[TomB12]

Hi,

I'm trying to access my EE perk account. I've reset the password then immediately logged in, but I'm still getting the message that my account has been deactivated as I've not registered within the given time frame. How do I go about reactivating this?

Thanks

[Katie_B]

Good Afternoon @TomB12. 

Welcome to the EE Community, I would love to see if I can help.

Have you been able to gain access to your account in the past?

Speak soon, 

Katie.

[TomB12]

Hi Katie,

Yes, I have been able to access my account previously. I had NHS discount on my last contract. For my current contract, the advisor applied a loyalty discount instead, saying the benefit was the same. I'm still a NHS employee and recently accessed my account for the unlimited data perk. I'm now trying to access a friends and family code.

Thanks
Tom


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[Katie_B]

Thanks for confirming @TomB12. 

I have sent you a private message for more information. 

Katie 🙂

[Caitlinotoole · Accepted solution]

I can’t seem to get access to my Ee perks it says i didn’t do it within the time frame. I’ve never been able to get in due to me not receiving the email they sent out. I want to upgrade but want my nhs discount to be applied into my new one. And I would like to access all my codes 

[James_B]

Hi @Caitlinotoole,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

[Brip1]

Hi Katie,

I have the same problem. Last year I started to open my perks account but couldn't get to my works email within the time allowed. Now says deactivated and would like to use it. 

Please can you help ? 

[James_B]

Hi @Brip1,

Welcome to the EE Community. 🙂

I can help you with this. I've sent you a private message to get some further details.

James

[Oliviajack]

EE, please can you help me reactivate my perks account. I've tried the chat but that was about as useful as a chocolate tea pot. 

[Leanne_T]

Hi @Oliviajack

Thanks for coming to the community.

To help you with your perk account, I have sent you a private message on here for some details.

Speak soon.

Leanne.