Hand it over in store or send it off in the prepaid envelope we’ll post to you.
Use your money immediately.*
*For customers that do opt for BACs transfer – this on average takes 3-5 working days.
Can anyone trade in their old device?
There’s no limitation on who can trade in their device. You may have:
joined EE and have an old device from another network
upgraded with EE and got a new device
an old device (on any network) that’s simply gathering dust in a drawer.
What if I don’t return my device or I send back the wrong one?
If you don’t send back your device within 14 days as agreed, we will charge the value of the discount given onto your next EE bill.
If you send us a different device to the one agreed we will send your old device back with a new returns pack. You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.
Can I trade in my old Apple Watch?
Yes, you can trade in your old Apple Watch and use the value towards a new watch.