01-09-2019 11:26 PM
When I upgraded my phone came with a choice of gifts and customer services said in 14 working days I would receive a text about this but I have not. Has this happened to anyone before ? Do I really have to ring them and chase it ? TIA
02-09-2019 02:51 PM
Hi Chris thank you for replying - the phone I got was a Google pixel 3a and the free gift was an Xbox. Customer services said I would receive a text but I have not so was not sure who to speak to next about it ? X
02-09-2019 02:56 PM
29-11-2019 08:41 AM
Good Morning @Psipunisher.
Thanks for coming to the community.
Please allow till the 18th day to receive this.
If you still don't receive this, I would recommend giving our mobile care team a call.