by Bengloves
Explorer

Had new phone for 1 month and still no email about free gift any contact details

 I have had my new phone for over a month had my monthly bill and paid but still waiting on email about free Nintendo switch does any have a contact detail  thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: Had new phone for 1 month and still no email about free gift any contact det

@Bengloves  Call customer services about this.   Just to add EE can only send out what’s in stock and are probably waiting on more store to come in. 

by
EE Community Support Team

Re: Had new phone for 1 month and still no email about free gift any contact det

Hi @Bengloves,

 

Welcome to the community 🙂

 

When did you complete your upgrade? Did you do this over the phone or online?

 

Which phone and plan did you chose?

 

 

 

Alex

by Bengloves
Explorer

Re: Had new phone for 1 month and still no email about free gift any contact det

I upgraded in-store to the Nokia 7.1 with a free gift and it was a month
ago on Thursday past
Thanks
by
EE Community Support Team

Re: Had new phone for 1 month and still no email about free gift any contact det

Hi @Bengloves,

 

 

Have you been back into the EE store to check on your delivery?

 

The Nintendo should be getting delivered to your home address.

 

As soon as it is with the courier, you will receive a text from DPD with the time and date of the delivery.

 

 

Alex 🙂

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