by Chrissemple Contributor
Contributor

Friends and family as former employee

Hi, I have recently upgraded and the 30% friends and family discount that I had on my account for being a former member of staff has been removed. Has EE removed the discount for former employees? 

5 REPLIES 5
by
EE Community Support Team

Re: Friends and family as former employee

Afternoon @Chrissemple

 

Thanks for coming back to the community.

 

When did you leave EE?

 

Also, what phone and plan have you selected?

 

Leanne 🙂

by Chrissemple Contributor
Contributor

Re: Friends and family as former employee

Hi, I left in May 2014 and have upgraded once to another PayM contract then for a brief period a sim only retaining the discount. I have just upgraded to a Huawei Mate 20 Pro on Essential Plan 4GB £48.

 

Thanks Chris 

by
EE Community Support Team

Re: Friends and family as former employee

Hi @Chrissemple,

 

If you leave EE, any family and friends discounts you have applied will remain until the end of the current contract or if they're already out of contract the discount will end on your leaving date.

 

Thanks

 

James

by Chrissemple Contributor
Contributor

Re: Friends and family as former employee

The terms when I left stated that as an ex employee it would remain for life provided that the contract was renewed and remained continuous. I have upgraded and retained previously.

by
EE Community Support Team

Re: Friends and family as former employee

Hi @Chrissemple,

 

Employee options discounts have different terms and conditions to family and friends discounts.

 

So we can check the status of your discount, please get in touch with customer services.

 

Thanks Smiley Happy

 

James

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