by Derren2502 Investigator
Investigator

Free apple music

Hi I upgraded my EE contract through carphone warehouse last week, now when I try and activate my free Apple Music for 6 months it texts back and says it’s already used (ended yesterday). I have tried contacting EE through live chat on two occasions and they both said it will only work once for each mobile number, and that I used it at the beginning of the year. It clearly states on the EE website that it is for new customers and upgrades. And it seems pretty impossible to use 6 months free when my upgrade is only a few days old!! Anyone got any suggestions as EE don’t seem too know what they are talking about lol. Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: Free apple music

You may only have the Apple Music add-on for 6 months free once. You had it on your old contract. You can't also have it on your upgrade as you have previously benefited from this six months’ free Apple Music offer.

.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Derren2502 Investigator
Investigator

Re: Free apple music

1EF11A00-56BD-44CC-A28A-8B2D8D7000E8.png

 

This is a screenshot of the EE website that says its for anyone joining EE or upgrading an EE contract.

by Skilled Contributor
Skilled Contributor

Re: (EE Promo) 6 Months Apple Music For Upgrade Plan Customers.

🎵@Derren2502

 

As Part Of Your Upgrade Package, EE Should Treat This Matter W/ Slightly More Care!

 

The 6 Months EE Apple Music Promo Is Still A Removable Add On In Terms Of Your Individual Account/s And Will Be Billed Via Apple Music Directly If EE Will Not Acknowledge The Fact That You Are Definitely Entitled To This Offer As A Newly Upgraded Customer!!

 

I Would Advise You To Create A #Case ID Conversation W/ Apple Via The Support Team In The Meantime Just Incase It Takes Som Time Before Your Next Bill Date To Have The

Add-On Updated For Your Initial Upgrade!

 

 

 🧡🧡❤️💙

by Derren2502 Investigator
Investigator

Re: (EE Promo) 6 Months Apple Music For Upgrade Plan Customers.

Ok thanks I will do that

by Grand Master
Grand Master

Re: Free apple music

Now carry on reading the "Basics - Who can get Apple Music" and you will find that:

The Offer is available to new and existing Consumer and Small Business 4GEE Customers on a Pay Monthly phone or SIM only phone plan customers who have not previously benefited from our six months’ free Apple Music offer.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: EE & Apple Music Promo (2018)

Cheers @XRaySpeX @Derren2502 

 

Thanks For Pointing That Out To Me.. My Apple Music Ends In May (2019). Purchased My X®️📱 On 11.1.2018.

 

Good Luck W/ That Daz.. #🤞🏼eh

by Grand Master
Grand Master

Re: EE & Apple Music Promo (2018)

@King88: Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.