Highlighted
by Investigator
Investigator

Ee perk account deactivated

Hello

my EE perks account has been deactivated because I didn’t register on my work email in time I have called multiple times to 150 and spoke to the admin team at work and they have no idea I have reset my password and it still says my account is deactivated and tried to re register but I always get the message this email address is already registered even though the account is deactivated 

my contract renewal is soon so I would like to get this resolved so I can use the code for my new contract

22 REPLIES 22
Highlighted
by Grand Master
Grand Master

Re: Ee perk account deactivated

Hi @Mikecare2547 

 

There is no account access on these forums. You will need to speak to CS about this issue.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: Ee perk account deactivated

I have multiple times and can see on the forums there a few people that have have had the same issue and managed to resolve it

Highlighted
by Prodigious Contributor
Prodigious Contributor

Re: Ee perk account deactivated

@Mikecare2547 

 

All customer service agents should be aware of the perks portal and should be able to help you. How many times have you called in order to try and resolve this?

 

Please try calling 0800 317 720 (direct customer service number) again and let us know if you continue to have problems.

 

Thanks,

Alex


If I solved your issue, please click the 'solved' button below to help others!
Highlighted
by Investigator
Investigator

Re: Ee perk account deactivated

4 times in total on the last call I was called to talk to my admin team at work to see if they can clear the account or re active it but my admin team at work have nothing to do ee perks or anything like that 

Highlighted
by Prodigious Contributor
Prodigious Contributor

Re: Ee perk account deactivated

@Leanne_Tor @Jon_K may be able to help?


If I solved your issue, please click the 'solved' button below to help others!
Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Hi there @Mikecare2547

 

Thanks for coming to the community.

 

I have sent you a private message on here for some details.

 

Thanks 🙂

 

Leanne.

Highlighted
by
Visitor

Re: Ee perk account deactivated

Hello hope you can help I am having this same problem account says deactivated change password doesn't make difference contacted customer services they cant help EE wont give me discounts until I have a code contacted HR like what customer services told me to do they dont have a clue either.  Tearing my hair out getting annoyed any help would be much appreciated thank you 

by
EE Community Support Team

Re: Ee perk account deactivated

Morning @Loobyloo1

 

Thanks for coming to the community.

 

I have sent you a private message on here to get some details so we can help you with your Perk account.

 

Speak soon 🙂

 

Leanne.

Highlighted
by
Visitor

Re: Ee perk account deactivated

Hello

 

I have a similar issue too, I have spoken to CS who suggest speaking to HR in NHS but they have no idea how to reactive the account.

 

Please can you provide guidance on how to overcome this issue as I recently upgraded and need to provide a discount code within 30 days.

 

Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Hi there @Pegoland

 

Thanks for posting on the community.

 

I have sent you a private message on here so I can get some details from you and help you with your account.

 

Speak soon 🙂

 

Leanne.

Highlighted
by
Visitor

Re: Ee perk account deactivated

Hi,

 

I'm having the same problem with my perk account and trying to get it resolved of anyone could help please.

 

Thank you.

Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Hey @dicksonphilip

 

Welcome to the community. 🙂

 

I've sent you a private message to get some information from you.

 

Please take a look and get back to me.


Thanks

 

Chris

Highlighted
by
Visitor

Re: Ee perk account deactivated

I am having exactly the same problem. I have contacted CS a number of times and my HR department who cannot help. I really need this sorted asap. Please. What is happening? Thanks

Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Evening @Sacrifyce

 

Welcome to the community.

 

I've sent you a private message to get some information from you.

 

Speak soon 🙂

 

Leanne.

Highlighted
by
Visitor

Re: Ee perk account deactivated

I have same issue was bit too slow in verifying confirming from work email as mobile issues and now cant get in says account deactivated

Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Hi there @andy-r

 

Thanks for coming to the community.

 

I have sent you a private message on here for some details.

 

Leanne 🙂

Highlighted
by
Visitor

Re: Ee perk account deactivated

Hello

 

I have the same issue. Got told by CS to contact my HR who haven't a clue how to reset this. Any help please?

Thanks

Highlighted
by
EE Community Support Team

Re: Ee perk account deactivated

Evening @Furbs28

 

Welcome to the community.

 

I have sent you a private message on here for some details.

 

Thanks 🙂

 

Leanne.

 

Highlighted
by
Visitor

Re: Ee perk account deactivated

Hello, my account has also been deactivated because I didn't verify in time.

 

Please help

 

Thanks

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions