by CleanForest Contributor
Contributor

Can i trade in my old phone in store or does it have to be done by post.

Can I trade in my old phone in store or has it got to be done by post.  It says pop into any store but I want to make sure. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can i trade in my old phone in store or does it have to be done by post.

Hi @David

 

You can use the value earned from your trade in to discount for any of the below;

 

  • Your early upgrade fee
  • The up front cost of your new device
  • Accessories

 

Or you just have the money transferred back into your bank account directly

 

Leanne 🙂

8 REPLIES 8
by Grand Master
Grand Master

Re: Can i trade in my old phone in store or does it have to be done by post.

by
EE Community Support Team

Re: Can i trade in my old phone in store or does it have to be done by post.

Hi @CleanForest.

 

In addition to @Chris_B's reply, you can find your nearest store on our online store finder.

 

Find out more about trading your phone in >


Chris 🙂

by Ace Contributor
Ace Contributor

Re: Can i trade in my old phone in store or does it have to be done by post.

@CleanForest if you do it instore they wont give you cash you will get a gift card that you can use in store.

by
EE Community Support Team
Solution

Re: Can i trade in my old phone in store or does it have to be done by post.

Hi @David

 

You can use the value earned from your trade in to discount for any of the below;

 

  • Your early upgrade fee
  • The up front cost of your new device
  • Accessories

 

Or you just have the money transferred back into your bank account directly

 

Leanne 🙂

by Ace Contributor
Ace Contributor

Re: Can i trade in my old phone in store or does it have to be done by post.

@Leanne_T  when I went to a store to trade in before your colleague said I could only use it instore.

 

Have the process changed over the last 12 months ?

by
EE Community Support Team

Re: Can i trade in my old phone in store or does it have to be done by post.

Hi @David

 

Yes, this was formerly known as Recycle and Reward.

 

Full information can be also found within How do I trade in my old device with EE?

 

Leanne 🙂

Highlighted
by Ace Contributor
Ace Contributor

Re: Can i trade in my old phone in store or does it have to be done by post.

Ok thanks for clearing that up @Leanne_T 

by
EE Community Support Team

Re: Can i trade in my old phone in store or does it have to be done by post.

No problem at all @David 🙂

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