by ndav1980 Investigator
Investigator

Amazon Prime Pin

I’ve followed the instructions for the 6 months free amazon prime add on and have the PIN number but where do I enter it? Every time I log onto the app it wants me to subscribe to a 30day trial and there is nowhere to put the pin in. Can anybody help please 😊

17 REPLIES 17
by
EE Community Support Team

Re: Amazon Prime Pin

Good Morning @ndav1980.

 

Welcome to the community πŸ™‚

 

Have you received a text message with a link? you need to click on the link sent and this should then ask you for the PIN.

 

Speak soon, 

 

Katie πŸ™‚

 

by ndav1980 Investigator
Investigator

Re: Amazon Prime Pin

Thanks for your reply, the link sent took me to a page to put my mobile number in and then sent me a pin. I’ve had no further link sent to me after receiving the PIN number 😊

by
EE Community Support Team

Re: Amazon Prime Pin

Thanks so much for coming back to me @ndav1980.

 

Are you able to try clicking on the link again?

 

Please let me know the outcome, 

 

Katie πŸ™‚

 

by ndav1980 Investigator
Investigator

Re: Amazon Prime Pin

This is the message I keep getting which I did to get my pin.

2559C888-D8A9-4BF5-BBE8-8707F579CDEA.png

 

by ndav1980 Investigator
Investigator

Re: Amazon Prime Pin

i’ve Managed to do it now. Thank you for your help πŸ˜€

by
EE Community Support Team

Re: Amazon Prime Pin

Great to hear @ndav1980 πŸ™‚

 

Have a wonderful day, 

 

Katie

by Robbie388 Investigator
Investigator

Re: Amazon Prime Pin

And would you care to elaborate on how..? πŸ€”

by Profile closed
Not applicable

Re: Amazon Prime Pin

@Robbie388 itchy beard?

by
EE Community Support Team

Re: Amazon Prime Pin

Hi @Robbie388,

 

Welcome to the EE Community.

 

Do you need help setting up your Amazon Prime Video subscription?

 

Thanks

 

James

by Robbie388 Investigator
Investigator

Re: Amazon Prime Pin

Yes, @Profile closed I have sensitive skin and one of the things that tends to irritate it is people not posting solutions in forum threads πŸ™„

by Robbie388 Investigator
Investigator

Re: Amazon Prime Pin

Hi @James_B 

 

Yes I'm having the same issue as ndav1980, I have a pre-existing amazon account but not a prime membership. I have received a PIN for the 6 month prime video offer but amazon appears not to offer you any place to put in any voucher/ offer codes and just takes me to a page to pay for the membership using my registered debit card...

 

Help would be greatly appreciated πŸ™‚

by Profile closed
Not applicable

Re: Amazon Prime Pin

@Robbie388 πŸ’š

by
EE Community Support Team

Re: Amazon Prime Pin

Hi @Robbie388,

 

You just need to enter the PIN code on the web page where you entered your phone number.

 

This will then prompt you to login to your Amazon account.

 

Hope this helps. Smiley Happy

 

James

by Robbie388 Investigator
Investigator

Re: Amazon Prime Pin

Hi @James_B 

it doesn't seem to refresh properly after hitting 'next' and just prompts me for my number again.. I have three different PINs now πŸ˜…πŸ€·πŸ»β€β™‚οΈ

by
EE Community Support Team

Re: Amazon Prime Pin

Could you try on a different device or browser, @Robbie388.

 

Thanks

 

Chris

by Robbie388 Investigator
Investigator

Re: Amazon Prime Pin

@Christopher_G ,

 

Was successful after trying again yesterday evening and worked as you described 😊

 

Maybe something to do with the wi-fi connection I was using?

In any case, thanks πŸ™‚

by
EE Community Support Team

Re: Amazon Prime Pin

Excellent, @Robbie388.

 

I think you're right, it's best to connect over mobile internet.

 

Enjoy πŸ™‚

 

Chris

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