Pixel 10Pro Free Laptop NOT!

[LeBrie]

Bought phone exactly 14 days ago which qualifies for free laptop claim offer after the 14 day cooling off expiry.

I logged onto the claim page yesterday day 13 and it was available to complete, logged on this morning day 14 and guess what, offer expired as all laptops claimed.

Just wondering, am I just unlucky or has anyone else experienced this?

My EE broadband expires in 4 days & Im now inclined to go elsewhere after this experience

[garybs29]

You'd have to check the t&c's or ask Google as the offer was with them & nothing to do with your EE broadband anyway so don't know why you're blaming EE

[Michael_D · Accepted solution]

Hi @LeBrie 

Welcome to the community.

This was an offer that was run and to be claimed through Google rather than EE.

Looking at the offer terms, it does state that there was a limited amount of Chromebook units available.

With it not being an offer run by EE, we'd not be able to help to offer anything else.

Michael

[LeBrie]

Thanks Michael, I didnt appreciate it was a google offer and not EE, disappointing timing but hey ho.

[Lg03]

Thing is most people don't look at the t&c i didn't either and renewed my contract for another 3 years thinking I was in line for earbuds and a tablet waited the 14 days and on claim was told it had been closed but you supposedly had up to sometime in December to make the claim. My opinion is it's false advertising. There also was an issue with my order as it didn't go through properly at an earlier date which might have given me enough time to claim. This was EEs error i do have an email stating my new phone order contract had been received at an earlier date but phone wasn't sent out. Think I'll be changing to another network when contract is up but it's a hell of a wait.....

[Lg03]

As a company your happy enough to spread over your pages these offers when purchasing new contracts just a scam 

[Katie_B]

Hi @Lg03. 

Welcome to the community. 

I am sorry to hear this has happened. 

What device did you purchase?

Have you been able to open a complaint?

Speak soon, 

Katie

[LeBrie]

waited the 14 days and on claim was told it had been closed but you supposedly had up to sometime in December to make the claim....

Exactly the same as my experience Lg03,  Google's get out is offer limited to 2,810 units, it was 'available' on day 13 but not the valid day 14 to claim