Can't claim Chromebook - conned?

[Aaaron]

Just about to claim the Chromebook after the 14 days, and apparently there was a limit on how many Chromebooks were available? This was never said when ordering the phone? Asked EE chat when ordering the phone and was told I had to wait 14 days. If I was never able to have the choice to claim, I feel as though this was miscommunicated or even potentially mid-sold to me. Only went ahead last month because of the offer. Can anyone help? Buds have been claimed today with no issues.

[Lesley_W]

Hi @Aaaron 

I understand your disappointment that you have missed out. This offer was not ran by EE, but looking at the offer terms, it does state that there was a limited amount of Chromebook units available.

Lesley

[joedsa]

hi just received an email too that im not eligible to claim as it has now been reached up to 2800 rewards. im disappointed with their promotion.

[joedsa]

EE should removed that promotion so that people will not tempt to buy that phone. i.ve been with EE for more than 15 years straight. so disappointed with  EE. 

[Chris_B]

@joedsa   EE will remove the promotion once it’s reached its term or if Google requests so.   It’s not EEs promotion to terminate early.    Not sure why you’re disappointed with EE.