number not receiving texts or calls

[Irie_lounan]

Hi, I am currently not receiving any text messages or calls to my number.

Please help as it has been like this for days now. My battery died and I ended up leaving my phone at my friends. When I got it back it has not been the same.

i cannot call EE as you charge 25p and I'm on pay as you go

[Irie_lounan]

I am currently on a plan so I have minutes.

[XRaySpeX]

@Irie_lounan : Can you make calls & send texts?

Have you checked the Network Status Checker there? 

[Leanne_T]

Hi there @Irie_lounan

Thanks for coming to the community.

Could you also, text BALANCE to 150, does this send and do you get a reply?

Leanne 🙂

[Northerner]

Hi @Irie_lounan 

When was the last time you topped up and made a chargeable call & text?

Is there a sim in your phone?

Thanks

[Irie_lounan]

Hi,

i am having difficulty with my phone. I can make calls but I am not receiving calls or texts.

I am a pay as you go customer who uses a plan each month. Please help as this is affecting my work.

I cannot call customer services as I have no extra credit on my phone since you charge 25p. Can you please add credit to my phone so I contact customer service to try and resolve this issue. 

Thank you 

[XRaySpeX]

@Irie_lounan : No, no one will call you from here but if you would answer all our questions we might be able to help you. 

[Leanne_T]

Hi there @Irie_lounan

Thanks for coming back to us.

Have you been able to text BALANCE to 150 and did you get a reply?

We have no account access on the community to add credit for you, we will try our best to help you get this sorted 🙂

Leanne.

[Irie_lounan]

I've tried that too to no success.

[James_B]

Hi @Irie_lounan,

Could your account have entered hibernation?

Thanks

James