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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5238 Views
  • 2 replies
  • 2 Helpful

Calls going directly to answer machine

Hi,Incoming calls are going directly to the answering machine even though my phone is on and the signal is full.  I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails.   Any possible troub...

EE coverage Inside just totally gone

At my workplace, last week, data/calls worked fine inside.This week, I seem to get "4G" but nothing works. 1 bar on signal.The troubleshoot of "use wifi calling" doesn't help as we don't have Wifi in my area of the workplace, just internet through a ...

mjv1986 by Investigator
  • 36 Views
  • 2 replies
  • 1 Helpful

Re: Is it just me or is ee phone signal poor

We have 4 different mobile phones all on EE with very poor signal , I have checked coverage checker and it says all ok. My one is for my business and I think I will have to move from EE,  does seem to have been since BT took over. Is there a number I...

Coverage in Hornchurch

We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner. Our engineers began looking for a new ...

Leanne_T by EE Community Support Team
  • 2344 Views
  • 34 replies
  • 58 Helpful

Coverage in Walthamstow

Update: 27 March 2024 Over the past few weeks, the council have been made us aware the work needed on the roof has been further delayed. Barring any further unforeseen delays, the council expect the work to be completed by the end of June. To get the...

Leanne_T by EE Community Support Team
  • 11460 Views
  • 24 replies
  • 6 Helpful

No service

Helloive upgraded my iPhone 14 to 15 pro max, using same number, transferred everything, and put old sim in new phone, but I have no service, I’ve done the on/ off airplane mode still nothingcould someone help? I cannot ring Ee as no service

Laney66 by Visitor
  • 42 Views
  • 1 replies
  • 0 Helpful

No service since Friday and EE don't care?

I have lived at my address for 2.5 years. In that time I've had excellent 5g service indoors on both my lines - a phone and a 5g router (which is how I get my internet). On Friday morning (11th April) 3g 4g, and 5g service completely disappeared in m...