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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5117 Views
  • 2 replies
  • 2 Helpful

No Service - No WiFi to connect to

I really need my phone for work and cannot connect to work WiFi due to safety. I am not receiving information in advance about drops in service and this makes me look very unprofessional when missing important calls for my job! Try and get in touch w...

katy-lea by Explorer
  • 72 Views
  • 3 replies
  • 1 Helpful

Resolved! Intermittently not receiving calls

I don't know which forum this belongs to most, because I don't know if it's a network or phone or call issue. I recently found out that I've been missing calls, most recently from a mortgage broker I'd been emailing, only to be told he's tried to cal...

Resolved! Landline not receiving calls from EE network.

Up until December we were with BT for Mobile, broadband and landline. We have changed to EE for mobile and another company for broadband and landline, keeping our existing numbers. Since the change over we can no longer ring our landline from our mob...

Colibryn by Investigator
  • 400 Views
  • 13 replies
  • 9 Helpful

Mobile coverage

Has anyone been struggling with EE coverage the last few days? My phone doesn’t seem to be working unless connected to WiFi which is very frustrating. Thanks!

Network issues

Hi I’ve got a tp link router with an ee som card in it as I live in a static caravan but I e had no internet for the last two days and trying to get in touch with ee is useless as there’s no live chat and just generic answers in the help section, wou...

Coverage in Stacksteads

Update: 04 March 2024 Over the past few months, our engineers have started legal negotiations with the council to legally acquire the land, and we expect all legal steps to be completed by the end of March. Pending a positive outcome from the legal n...

Leanne_T by EE Community Support Team
  • 3386 Views
  • 64 replies
  • 26 Helpful

Re: Is it just me or is ee phone signal poor

So been with EE 5 weeks. First couple of weeks fine but then an issue in our area caused some work to be done. Since this work has completed my signal is awful. It shows 2 bars but when I try and make a call those bars disappear and it says not regis...

Resolved! No service - expected fix extended

I’ve had issues with signal for over a week now. When checking it says that there is issue and that it is expected to be fix in “x” amount of hours. Then as that time comes up I check again and it is extended. The only option it gives is to call but ...

higgi23 by Visitor
  • 87 Views
  • 1 replies
  • 1 Helpful