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Forum Posts

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5274 Views
  • 2 replies
  • 2 Helpful

My voice sounds like a robot on the network

If I try to answer or make a call on the network, my voice sounds like a robot. It cuts out and sometimes drops the call altogether. I can be heard perfectly on wifi calling though and the calls are perfect! Therefore I cannot make or receive any cal...

Brownevo by Explorer
  • 822 Views
  • 3 replies
  • 2 Helpful

Resolved! Roaming notifications

Is it possible to stop the SMS notifications telling me about roaming charges? I spend a lot of my time near country borders and cross them quite frequently.  All these messages are simply excessive.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Same here.network down,minimal signal and Internet none existent.what compensation do they give during these issues?.youve signed a contract for a service that has so many issues,surely the customer should receive something as an apology.theyre quick...

bnewfear by Visitor
  • 450 Views
  • 7 replies
  • 0 Helpful

Dropped calls

I’ve noticed the service on EE getting worse and worse. Calls drop when I’m on the phone at home and that never used to happen. when I’m in the car there are more dead spots than ever.  I have an O2 Sim card in my iPad.  Although they aren’t known fo...

Very poor signal at home

Hi I'm wondering if anyone can advise. Our mobile signal at home is terrible, rarely getting to one bar. We have had customer support assistance with this regarding our bill, but it would be more important for our phones to work as intended and paid ...

Stu2502 by Investigator
  • 1495 Views
  • 12 replies
  • 6 Helpful

Cannot Call Out (Can Receive)

Hi,Since this morning I’ve been unable to call out, it instantly says “call ended”. I’ve tried restarting my phone, removing the SIM card, switching between WiFi calling on/off and manually selecting a network yet this still hasn’t fixed the issue.  ...

DMR1 by Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful