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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by • Former EE Community Manager
  • 5244 Views
  • 2 replies
  • 2 Helpful

Phone not ringing with eSim

My Google Pixel 8 Pro with an ee eSIM (personal) and a Vodafone physical SIM (business) frequently fails to ring when receiving an ee call.*this doesn't appear to be affecting my Vodafone physical SIM which is functioning correctly.I get an SMS to sa...

No signal. WiFi calling not working.

HiHoping someone can help.  I have a Google pixel 7, and live in a spot with not the greatest signal, but can always make and receive calls. I have WiFi calling switched on.Today, my signal has gone. I have an exclamation mark beside an empty signal ...

Awhy by • Investigator
  • 581 Views
  • 33 replies
  • 10 Helpful

Re: EE Mast Lease

Hi there. Could you possibly help me with this number also, I have recently bought a property which has a rooftop mast which I would like to discuss with someone. Many thanks 

JBerry09 by • Investigator
  • 107 Views
  • 4 replies
  • 1 Helpful

Resolved! 3g

3g shutdown I have an issue with the 3g shutdown by EE. My wife has had her mobile number for a long time perhaps 30 years. When she acquired a modern smartphone a couple of years ago ie one capable of 4g the phone would only receive data at the 3g r...

Imsol by • Investigator
  • 97 Views
  • 6 replies
  • 1 Helpful

Coverage in Faversham

Update: 20 April 2021   Thank you for the feedback that has been provided since the mast went on air. On the 15 April 2021, our engineers visited the site and completed performance improvements to the mast.   We have monitored performance since the i...

Leanne_T by • EE Community Support Team
  • 3891 Views
  • 64 replies
  • 50 Helpful

Strange roaming text

I received the following message today:Hi from EE, Welcome to Jersey, you'll pay £2.29 per day to use your minutes, texts and data allowance.Calls to countries outside the EU (not including the UK) are £1.86 per min and texts 76p each. Other charges ...

AdrianL13 by • Investigator
  • 1223 Views
  • 15 replies
  • 4 Helpful

Re: end of contract bad reception

Absolutely disgusting, the signal in my area is strong on 5g and 4g, and it was all working fine till yesterday, today morning things started to shift to constantly E signal, one bar and disconnecting and connecting back to the network, absolutely di...

tRaduu by • Visitor
  • 80 Views
  • 4 replies
  • 2 Helpful
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