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Forum Posts

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5271 Views
  • 2 replies
  • 2 Helpful

Promises Promises

Just received an email from EE trying to delight me by stating, and I quote 'We've got some big news'.What could be this big news?Reading the email I thought it might be the fact that my mobile signal might not drop all the time when making a phone c...

Surly71 by Investigator
  • 429 Views
  • 6 replies
  • 2 Helpful

Coverage in Westgate-on-Sea

Update: 23 January 2024 Over the past few months, our engineers have been working the site providers to access the areas we have located for a replacement mast and complete surveys to make sure the area will be suitable for the equipment needed for t...

Christopher_G by EE Community Support Team
  • 7328 Views
  • 39 replies
  • 6 Helpful

No Service

I have not had any service from my home for at least 5 days now.  I went to the EE shop who told me that they had routed me through the Internet but this didn't work when I tried to use it at home.I gather it is a problem with a mobile mast but this ...

JudyP1 by Visitor
  • 273 Views
  • 2 replies
  • 0 Helpful

Wi-Fi Calling won’t work

Hi Everyone,looking advice on how to get Wi-Fi calling to work on an iPhone 13. We have virtually no signal in our village so rely on this but for some reason it has stopped working. I have turned the phone off and on, reset the router and reset the ...

Resolved! WiFi calls/issues when no signal

Hi this is seriously doing my head in.At my work I have no mobile signal. I have a new S23 Ultra and the WiFi calling is not working at all. I tried everything, resets etc and even called EE tech support. The phone rings for the caller but my phone d...

Jannen by Established Contributor
  • 927 Views
  • 14 replies
  • 5 Helpful

Old sim new phone

Hi. So I’m currently paying for a sim only contract through EE which has worked perfectly fine in my previous phone. I bought a new phone directly through apple. (iPhone 15 pro). Put my sim in and have no service. I’ve tried resetting the network set...

iPhone 5 constantly displaying “No Service”

Hi. I recently transferred my EE SIM from an iPhone SE to an iPhone 5, expecting it to work smoothly since the 5 supports 4G. Instead, it constantly displays “No Service” (not “No SIM”) and won’t let me receive texts or calls. Anybody know what’s cau...

zenmog by Investigator
  • 697 Views
  • 9 replies
  • 0 Helpful