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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5241 Views
  • 2 replies
  • 2 Helpful

4G/5G connection has been terrible

For the last couple of months my 4G speeds have been disgusting. I thought it may be due to my 2 year contract being complete and I wasn’t renewing it for a good few months. So I thought I’d do a 12 months sim only plan, which I did 3days ago. I went...

SJ1085 by Explorer
  • 1063 Views
  • 6 replies
  • 2 Helpful

Service

Is all services down from ee I have had no service for about a week now comings on goes off in a matter of seconds and stay on emergency calls only for some time and comes back for a second and straight back to emergency calls only I dropped my phone...

Danny2021 by Investigator
  • 230 Views
  • 1 replies
  • 1 Helpful

Re: Signal getting worse everyday

Its the same for me. EE used to have the best coverage everywhere i go but now its always between 1 and 0 bars. I get constant messages saying they are doing updates in my area but nothing is ever getting done, i think its an automated message when t...

Miggins by Investigator
  • 726 Views
  • 5 replies
  • 6 Helpful

Network Coverage Feedback

There are some serious signal blackspots around Manchester, and on the train line between Manchester and Liverpool. In fact a large portion of the main line between Liverpool and Manchester have zero network coverage. The morning commute feels like w...

bz1ne6ql by Visitor
  • 261 Views
  • 2 replies
  • 0 Helpful

Unable to send or recieve phone calls

Hi there,I just upgraded my phone using the same SIM card. However, I've been unable to send or receive calls on both the new and old phones.We tried switching the call to 2G and turning off VoLTE with no resultWe've attempted to contact EE CS throug...

Brady1212 by Investigator
  • 404 Views
  • 5 replies
  • 1 Helpful

Poor coverage area

Hi, is there anywhere or anyone that can shed any light on if or why not there are any plans to improve coverage in an area ?I understand there are many reasons why an area may have been excluded from plans or explored and found unviable.  But the co...

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swac3 by Established Contributor
  • 251 Views
  • 2 replies
  • 0 Helpful