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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5118 Views
  • 2 replies
  • 2 Helpful

Not registered on network

Hi so I just received my new pay monthly phone and sim, sim is in the phone but keeps losing signal, when I do have signal it says not registered on network when I try to call someone? Please help!

Chazzy91 by Investigator
  • 126 Views
  • 7 replies
  • 1 Helpful

Re: 4G Data Speeds Slowed

Same issue here.      Im thinking it was a EE network decision designed to spur hardware sales?!??      4G worked just fine on my iPhone 11 until about one month ago.    Now it’s effectively unusable.     Tech at EE said “well here’s your problem, ma...

Bigmo2 by Explorer
  • 122 Views
  • 2 replies
  • 0 Helpful

Re: What justification for a 3.9% increase?

Are you saying that some of our price increases are going towards others that can’t afford their bills? Customer service has always been great with EE, could never knock it but it seems like my signal has got worse over the past couple of years. Even...

Network Outage LL53 8AR area

How do I report an outage? No signal to telephone, service checker says no problem here!!! Tried chat- was left hanging for an agent who never materialised, what else can I do?

Elsi by Investigator
  • 182 Views
  • 5 replies
  • 0 Helpful

Coverage in Thurnscoe

Update: 04 March 2024 Over the past month, our engineers have been working with the site provider to access the area and install a power supply at the site, which we expect to be installed by the middle of March. We have been working with the fibre p...

Leanne_T by EE Community Support Team
  • 3665 Views
  • 36 replies
  • 8 Helpful

Resolved! EE 5G NR SA (Stand Alone) Sites

I see EE are now running some 5G Stand Alone Sites in London, Bristol and Cardiff, anyone have any news or updates on this? are these closed Trial Sites or are they the First Sites to actually be used as part of the 5G Network Roll Out in NR Stand Al...

EssexBoyEE by Ace Contributor
  • 3536 Views
  • 19 replies
  • 3 Helpful

Deteriorating data speeds

Since around the start of December the mobile data speeds have fallen off the cliff. I used to get consistent +100 Mbps wherever I was travelling in London (EC2 and SW London). But now I literally struggle to load simple Google search results, speeds...

TahirT by Visitor
  • 171 Views
  • 2 replies
  • 0 Helpful