17-02-2017 04:03 PM
17-02-2017 04:12 PM
yes , that same message re 16 hrs was there 3 days ago when I checked .
called them this morning and they say engineers on site later today
fed up now as missing loads of business calls , meaning missed work
not good !!
17-02-2017 04:20 PM
Hello there @Mrbakerc1
I have checked the area now for you and can see the problems you are having with the service.
We are waiting for equipment to access the site and get this resolved.
I will raise the issue you have with the network checker not updating for you also.
17-02-2017 07:53 PM
Just checked and have had several missed calls due to these issues (3 days of issues)
these are business calls and I am missing customers
we have 3 contracts with you , paying in excess of £100 per month
absolutely ridiculous that It's taken 3 days (and counting) to resolve this
we will definitely be cancelling all contracts at the earliest opportunity
and the lack of updates is frankly appalling
17-02-2017 08:04 PM
Are the engineers on site as promised ?
if so , they must have an idea of resolution time !!
also the on line checker still says the same message as 3 days ago stating fix in 16 hrs !!
are you really a multi million pound company ??
18-02-2017 10:49 AM
I'm very sorry for the delay in resolving this issue.
Engineers are assigned to the problem but due to the position of the affected mast, they require specialist equipment to complete the necessary repairs.
They will have it up and running again as soon as possible.
In the meantime, have you checked to see if your phone is compatible with EE WiFi calling?
19-02-2017 01:35 PM
20-02-2017 11:28 PM - edited 20-02-2017 11:30 PM
Hello @Mrbakerc1, if you check here in the link below, you will see that there is a problem and that it should all be sorted within the next 16 hours:
If you want to know more, then you will have to ring customer service to see if they can give you anymore details, as to when this will be resolved.
21-02-2017 12:00 AM
21-02-2017 12:05 AM
I believe this must have to do with the mast you are getting the signal from, whereas other areas in Exeter may not have a problem.
Just wondering, have you tried re-booting your phone? Are you able to try your sim card in another phone? Has anyone else you know got the same problem?
Does your phone work in other areas, have you been out and about to see if you get a signal anywhere else?
21-02-2017 08:52 AM
I've merged both of your threads into one in case you missed my earlier replies.
As we discussed over the weekend, our engineers were waiting for specialist equipment to arrive on site before they could safely carry out repairs.
The equipment is scheduled to arrive today.
Because Exeter covers such a large area, you need give the status checker a more exact location, such as a postcode, before it will show you the mast issue in your area.
Don't forget to activate WiFi calling so you don't miss any calls in the meantime.
by Kathy45 3 weeks ago
by JaneEE 12:34 26.04.18