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Contributor

What's the latest with issues in Ex26dn?Been 3 days now

What's the latest with issues in Ex26dn?

been 3 days now !!!

18 REPLIES
by
Grand Master

Re: What's the latest with issues in Ex26dn?Been 3 days now

@Mrbakerc1  On using THIS you can see that EE are working on the issue and they say it should be fixed in the next 16 hours. You can from the link provided get updates about the issues. 

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hi

yes , that same message re 16 hrs was there 3 days ago when I checked .

called them this morning and they say engineers on site later today 

fed up now as missing loads of business calls , meaning missed work 

not good !!

by
Grand Master

Re: What's the latest with issues in Ex26dn?Been 3 days now

by
EE Community Support Team

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hello there @Mrbakerc1

 

I have checked the area now for you and can see the problems you are having with the service.

 

We are waiting for equipment to access the site and get this resolved.

 

I will raise the issue you have with the network checker not updating for you also.

 

Thanks.

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

Just checked and have had several missed calls due to these issues (3 days of issues)

these are business calls and I am missing customers

we have 3 contracts with you , paying in excess of £100 per month 

absolutely ridiculous that It's taken 3 days (and counting) to resolve this 

we will definitely be cancelling all contracts at the earliest opportunity 

and the lack of updates is frankly appalling 

 

 

by
EE Community Support Team

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hello @Mrbakerc1

 

I am very sorry for this and we are working on getting this resolved.

 

I can understand your frustration and hope this is back up and running soon for you.

 

Thanks.

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

Are the engineers on site as promised ?

if so , they must have an idea of resolution time !!

also the on line checker still says the same message as 3 days ago stating fix in 16 hrs !!

are you really a multi million pound company ??

by
EE Community Support Team

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hi @Mrbakerc1,

 

I'm very sorry for the delay in resolving this issue.

 

Engineers are assigned to the problem but due to the position of the affected mast, they require specialist equipment to complete the necessary repairs.

 

They will have it up and running again as soon as possible.

 

In the meantime, have you checked to see if your phone is compatible with EE WiFi calling?

 

Thanks

 

James

 

 

 

 

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

This will be the 5th day now ! 

and yes I am aware of wifi calling 

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

I have loads of text message informing me of missed calls

most from customers wanting quotes 

by
EE Community Support Team

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hi @Mrbakerc1,

 

I'm very sorry that you are still missing calls. This issue is being treated as high priority and our engineers will have it fixed as soon as possible.

 

Is your phone compatible with WiFi calling?

 

Thanks

 

James

by
Contributor

Re: What's the latest with issues in Ex26dn?Been 3 days now

Yes
But do incoming calls go through wifi calling ?

Sent from my iPhone
by
EE Community Support Team

Re: What's the latest with issues in Ex26dn?Been 3 days now

Hi @Mrbakerc1,

 

Yes, you can use EE WiFi calling for both incoming and outgoing calls.

 

This will ensure you won't miss any calls as long as you are connected to WiFi.

 

Thanks

 

James

by
Contributor

Ex26dn?

Still issues in Ex26dn after 6 days

now no one replying to my messages 

shoddy ! 

by
Ace Contributor

Re: Ex26dn?

[ Edited ]

Hello @Mrbakerc1, if you check here in the link below, you will see that there is a problem and that it should all be sorted within the next 16 hours:

 

https://myaccount.ee.co.uk/networkchecker/checkservice

 

If you want to know more, then you will have to ring customer service to see if they can give you anymore details, as to when this will be resolved.

by
Contributor

Re: Ex26dn?

It also states on the so called checker :
If you put in Exeter , it says no problems
If you put in Ex26dn , it says there's a problem
Ex26dn is in the middle of Exeter !!!!
Can it be any more amateurish and misleading ??

Sent from my iPhone
by
Ace Contributor

Re: Ex26dn?

I believe this must have to do with the mast you are getting the signal from, whereas other areas in Exeter may not have a problem.

 

Just wondering, have you tried re-booting your phone? Are you able to try your sim card in another phone? Has anyone else you know got the same problem?

 

Does your phone work in other areas, have you been out and about to see if you get a signal anywhere else?

by
EE Community Support Team

Re: Ex26dn?

Hi @Mrbakerc1,

 

I've merged both of your threads into one in case you missed my earlier replies.

 

As we discussed over the weekend, our engineers were waiting for specialist equipment to arrive on site before they could safely carry out repairs.

 

The equipment is scheduled to arrive today.

 

Because Exeter covers such a large area, you need give the status checker a more exact location, such as a postcode, before it will show you the mast issue in your area.

 

Don't forget to activate WiFi calling so you don't miss any calls in the meantime.

 

Thanks

 

James

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