29-05-2019 12:26 PM
I have extremely slow 4g speeds at my work place at B78 1SZ near Tamworth, although the signal strength seems to be ok (around 2-3 bars) the 4g speed most of the time is around 1-2 mbs, which obviously is ridiculous for 4g network. Very often it takes ages to open a single web page. This area is a countryside, so there shouldn't be any issues with network overload. A couple of miles nearby at my home at B78 1BT there is proper 4g speeds around 100 mbs.
29-05-2019 12:30 PM
29-05-2019 12:33 PM
@SAMTROLL This probably could be the distance to the mast and the topography of the landscape causing this issue.
29-05-2019 03:53 PM
That network check is useless, it doesn't show any real solutions, I reported it anyway.
There's definitely no issues with the signal strength as I mentioned before, as the phone shows 2-3 bars most of the time, there seems to be an issue with the tower overload.
One thing I didn't mention that the speed is ok early morning on Saturdays and Sundays until about
29-05-2019 03:57 PM
7 am. Early morning on weekends its around 40mbs, which it's should be, but then after 7 am it goes back to crawling 1-2 mbs. So it has to do with the tower overload imo.
29-05-2019 04:00 PM
@SAMTROLL If it’s ok at certain times it probably will be the distance from the mast as more users start to use the same mast the distance the mast can reach is diminished as the mast has to work harder as it’s put under more strain from more users.
29-05-2019 05:58 PM
yes, so I'm not ok with that. I would like to have some time frame when it will be resolved.
29-05-2019 06:35 PM
29-05-2019 06:37 PM - edited 29-05-2019 06:38 PM
@SAMTROLL Depending on the mast location EE will probably need the land owners permission to go on the land and until that permission is given nothing can be done. This could take awhile until the permission is given so unfortunately no time frame can be given. But if it’s down to saturation on the mast there is nothing that can be done. EE can only fix a mast if it is faulty or underperforming because of a fault not because of saturation on a mast and it might not be that mast that is faulty it could be another mast that is faulty which is forcing a lot of users to use the mast you’re connecting to so straining that mast even more.