21-09-2019 04:21 PM
Fed up of signal dropping out. Since the launch of 5g in and around Cardiff mine and other mobile phone users are experiencing the same annoying problem!! My applet xr will display full signal and then die!! So many times I’m getting “call failure” EE are failing me and I’m fed up with it. Anyone else have the same problem.
06-11-2019 01:12 PM
Same here. I've 5 phones on contracts and since the 5G switch on in Belfast the signals are next to useless. I've raised it with tech support a number of times and, conveniently, no-one phoned me back to check if any of the suggested 'solutions' had worked … they hadn't incidentally, but I guess they already knew that!
1st contract is coming to an end in a few days and will probably move to O2 - other 4 contracts to follow!
06-11-2019 02:26 PM
The signal checker shows good strength. But it means nothing!! I am not alone in this . Many of my friends are saying the same around the Uk. It is only since the launch of 5g that the dead signal has got worse. In my town I would have Strong signal . Now it dies through the middle of town. As we know 5g relies on short based signal strength. But knowing from research I have done the 5g is a much stronger signal. Therefore 4g (which is better all round) gets killed. But still nothing will be done apart from push you into having 5g.
06-11-2019 02:43 PM
Welcome back to the community.
The rollout of our 5G network will not have a negative effect on 4G speeds. 5G adds a different layer to our network, to provide more capacity in the busiest parts of the UK’s busiest cities.
It’s not a replacement for our award-winning 4G, which is still the bedrock of our network. In fact, where we’ve added 5G we’ve actually increased capacity, so 4G speeds will improve.
06-11-2019 02:56 PM
06-11-2019 10:24 PM
No reported problems with network. There never are, but signal has become useless, including via WiFi calling (I have Sky fibre max - regularly 50+ Mbps).
Please don't insult my intelligence by subsequently asking if I have checked the right 'checker'. Yes, I have and, yes, the 5g introduction has DEFINITELY had an adverse effect on my signals ... this happened around the same time as 5g rolled out in Belfast and all 5 of my modern phones can't ALL have failed coincidentally at the same time.