by mhrg101 Investigator
Investigator

No service in Oxford when busy

Is there a problem with reception in Oxford city centre?  I go in on my lunchbreak every day and i get no service the entire time i'm there.  On my way back to work, when i'm out of the centre of town, the signal returns.

 

The same thing happens on the weekends when town is very busy and can last a few hours.

 

Could this be sorted out?  It's been going on for a few months now (i guess as the weather has gotten warmer and town gets busier).  

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: No service in Oxford when busy

According to the network status page EE has recently fixed a problem in Oxford City Centre.

 

Have you tried turning your phone off and on again?

 

It could be that it is congested as tourist season is coming back again and I know for a fact that Oxford City Centre is rammed full of tourist.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Community Support Team

Re: No service in Oxford when busy

Hi @mhrg101.

 

Welcome to the community.

 

It will be worth having a look at our Network Status Checker yourself too so you can see if the information on there matches with the timescale of how long this has been happening.

 

Jon

by mhrg101 Investigator
Investigator

Re: No service in Oxford when busy

It definitely seems worse when town is busiest and i have tried restarting my phone with no success unfortunately.  It just seems like the network is overloaded which means i can be without service for up to 3 hours.  Later in the day it's always better.

by mhrg101 Investigator
Investigator

Re: No service in Oxford when busy

Hi Jon,

 

Thanks.  I have checked the Network Status Checker a number of times and generally it says the service is good or a problem has just been fixed.....but in reality, the problem is still evident when i go into town every day.

 

by
EE Community Support Team

Re: No service in Oxford when busy

Good Morning @mhrg101

 

Thanks for coming back to us. 

 

Have you reported this to our technical care team?

 

What handset are you using?

 

Are you trying to use 4G when within the town centre?

 

Speak soon, 

 

Katie 🙂

by mhrg101 Investigator
Investigator

Re: No service in Oxford when busy

Hi Katie,

 

I'm using a Galaxy S9 and yes, i'm trying to use 4G.

 

I haven't reported it to the technical care team, no. 

 

  

by
EE Community Support Team

Re: No service in Oxford when busy

Thanks for confirming this @mhrg101

 

Please try move to 3G and see if this improves, you can do this by following these steps:

 

Settings > Connections > Mobile networks > Network mode > WCDMA/GSM.

 

Speak soon, 

 

Katie 

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