by gronneee
Explorer

No Service following Upgrade

My phone showed no service from last night & my new upgrade phone was received this morning & despite following instructions / swapping SIMs / switching off & on. I still have no service. Please advise. 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: No Service following Upgrade

hi @gronneee  Does your original SIM fit in your new phone? If it does, try using that, you only need to use a new SIM if the old one doesn't fit, and then process a SIM swap for it.

 

Let us know how it goes!

View solution in original post

3 REPLIES 3
by Ace Contributor
Ace Contributor
Solution

Re: No Service following Upgrade

hi @gronneee  Does your original SIM fit in your new phone? If it does, try using that, you only need to use a new SIM if the old one doesn't fit, and then process a SIM swap for it.

 

Let us know how it goes!

View solution in original post

by gronneee
Explorer

Re: No Service following Upgrade

Thanks for that. I put my old SIM in & there was no service but postman has literally just been with a new SIM (customer service  didn’t tell me they were sending one) And ta da it works. Thank you. 

by Ace Contributor
Ace Contributor

Re: No Service following Upgrade

That's good to hear @gronneee. Enjoy your new phone!

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