22-10-2019 09:06 AM
I’m getting so fed up of getting texts from EE saying there seems to be a problem affecting the service in your area. Gives me a certain time frame and then goes massively over that time frame for it to tell me the problem hasn’t been fixed! I’ve lost count how many times this has happened now in the last couple of months. I can’t make phone calls as it seems to be everywhere and not just my area, my data usage is being used so quick trying to connect all the time. I’ve heard quite a few EE users are experiencing the same problem. Extremely disappointed with the service. Never really had a problem with EE for around 6 years since being with them. However this experience has made me want to leave. My contract is up soon so I shall be going elsewhere.
22-10-2019 10:38 AM
22-10-2019 10:58 AM
We don't have any major widespread problems with the network, so I'd suggest performing a two-way SIM test.
This requires you to put your SIM card in another phone and try making calls etc.
The test would help to narrow down the problem and help us to progress further with finding a fix.
22-10-2019 11:38 AM
22-10-2019 12:03 PM
When you did the test, did the issue follow your SIM card, or your phone?
If it did follow your phone, a master reset would be a good option to try.