by Theshed
Explorer

Lost Coms ?

Hi all.

I have no EE signal at home so use WiFi calling.

This worked fine until recently when my phone (Nokia 5.1) updated.

Since the update both texts and calls have been sporadic.

Texts not sending or arriving hours later.

Calls breaking up or 'no service available'.

Any ideas how I can resume service ?

Thanks in advance.

3 REPLIES 3
by Grand Master
Grand Master

Re: Lost Coms ?

@Theshed   try forgetting the router on your device and repairing it.  You could even try turning the router off for 30+ seconds and then restarting it. 

by Theshed
Explorer

Re: Lost Coms ?

I could not see how to 'forget router on device' so I turned WiFi Off/On.

Also turned router off for couple of minutes.

All seems fine so far, not been out yet so hope connection is restored in the big wide world ?

Thanks

by
EE Community Support Team

Re: Lost Coms ?

Good Morning @Theshed

 

Thanks for coming to the community 🙂

 

It's great to see all seems fine, please come back and let us know if this reoccurs. 

 

Have a great day, 

 

Katie

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