by Jezza8 Investigator
Investigator

EE calls keep dropping out. Any ideas what to do?

EE calls keep dropping out. Any ideas what to do? Have a Galaxy Note 9

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: EE calls keep dropping out. Any ideas what to do?

Thanks for confirming this @Jezza8

 

Are you able to place your SIM into another device to see if this continues?

 

If it does, I would recommend trying a replacement SIM. 

 

Speak soon, 

 

Katie 🙂

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: EE calls keep dropping out. Any ideas what to do?

@Jezza8 : Have you checked the Network Status Checker there & logged the problem?

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by
EE Community Support Team

Re: EE calls keep dropping out. Any ideas what to do?

Good Morning @Jezza8

 

Thanks for coming to the community. 

 

Does this happen in one specific location?

 

Speak shortly, 

 

Katie 🙂

 

 

 

by Jezza8 Investigator
Investigator

Re: EE calls keep dropping out. Any ideas what to do?

No. It's completely random... anywhere.

 

Cheers

by
EE Community Support Team
Solution

Re: EE calls keep dropping out. Any ideas what to do?

Thanks for confirming this @Jezza8

 

Are you able to place your SIM into another device to see if this continues?

 

If it does, I would recommend trying a replacement SIM. 

 

Speak soon, 

 

Katie 🙂

View solution in original post

by Jezza8 Investigator
Investigator

Re: EE calls keep dropping out. Any ideas what to do?

Thanks Katie,

 

I went with getting a replacement SIM and seems to have sorted them problem 😁

by
EE Community Support Team

Re: EE calls keep dropping out. Any ideas what to do?

That's great to hear @Jezza8

 

Thanks so much for coming back and letting me know, 

 

Katie 🙂

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