13-03-2019 12:53 PM - edited 01-04-2019 05:19 PM
On 22 March we completed some changes on one of our masts in Abergavenny to improve network performance in the area.
We’d value your feedback on the experience within the area since the improvements have been made.
To give feedback, please tap reply below and this will help us monitor the performance and improve coverage in the long term.
We’re aware that some of our customers in Abergavenny are experiencing intermittent connectivity.
Our main mobile site covering Abergavenny is currently congested due to volume of traffic. We are working hard to fix this with upgrades to help keep our customers connected.
We are continuing to monitor performance and are looking at ways we can optimise our masts surrounding Abergavenny to improve coverage in the area in the long term.
We will continue to keep you updated on the progress of this via this post.
In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.
For details on how to set up this service, please see our WiFi calling help pages.
14-03-2019 06:01 PM
Hi I’ve been struggling for service for well over a month now what are you going to do about it I’m paying a big bill for a phone that hardly works
14-03-2019 06:53 PM
Why can't they just put new masts up would be easier
I'm really not sure it would be... landowners to find and negotiate terms with, planning permissions to aply for, install costs and lead times...
Besides, if the problem is just capacity then it can potentially be solved by just adding new kit (spectrum) to the sites already in place.
14-03-2019 07:13 PM
Wifi calling not suitable for everyone as not everyone has access to WiFi. In town signal is appalling to non existent and it’s been going on for me since last May at least. I’ve managed to get line rental credit the odd month here and there but depends who in level 2 in merthyr you speak to. Been told my case would be investigated and call returned and never happened. Why not credit all affected users without question till you sort this out or release us from our contracts if we wish?
14-03-2019 08:02 PM
This problem has been ongoing since last year, yet only given a discount for a very short period as hoping the problem would be resolved. Please can you look into a further discount for all the inconvenience caused
15-03-2019 04:25 PM
The network coverage in Abergavenny has been really bad for far too long. I am changing to GiffGaff. They use the O2 network which has a much better and reliable coverage in Abergavenny. Cheaper too!
by Gail3 20-02-2019