a week ago
We’re aware that some of our customers in Abergavenny are experiencing intermittent connectivity.
Our main mobile site covering Abergavenny is currently congested due to volume of traffic. We are working hard to fix this with upgrades to help keep our customers connected.
We are continuing to monitor performance and are looking at ways we can optimise our masts surrounding Abergavenny to improve coverage in the area in the long term.
We will continue to keep you updated on the progress of this via this post.
In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.
For details on how to set up this service, please see our WiFi calling help pages.
Hi I’ve been struggling for service for well over a month now what are you going to do about it I’m paying a big bill for a phone that hardly works
Why can't they just put new masts up would be easier
I'm really not sure it would be... landowners to find and negotiate terms with, planning permissions to aply for, install costs and lead times...
Besides, if the problem is just capacity then it can potentially be solved by just adding new kit (spectrum) to the sites already in place.
Wifi calling not suitable for everyone as not everyone has access to WiFi. In town signal is appalling to non existent and it’s been going on for me since last May at least. I’ve managed to get line rental credit the odd month here and there but depends who in level 2 in merthyr you speak to. Been told my case would be investigated and call returned and never happened. Why not credit all affected users without question till you sort this out or release us from our contracts if we wish?
This problem has been ongoing since last year, yet only given a discount for a very short period as hoping the problem would be resolved. Please can you look into a further discount for all the inconvenience caused
The network coverage in Abergavenny has been really bad for far too long. I am changing to GiffGaff. They use the O2 network which has a much better and reliable coverage in Abergavenny. Cheaper too!
by Gail3 a month ago
by 1craftyboy 18:50 15.01.19