by davidwheatley
New Member

Connectivity Issue

I live in the AB51 5RS postcode and every evening after about 8pm my phone stops working until the next morning. Just this evening for instance I am unable to do some urgent online banking because I need to generate a code using my phone. Why might this be happening? It's hugely annoying and has going on for quite a while now. Hope I'm posting this in the right place, apologies if not (first post).

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Connectivity Issue

Hi @davidwheatley

 

Welcome to the EE Community,

 

If you visit this link you will be able report your problem to EE.

 

https://myaccount.ee.co.uk/networkchecker/checkservice

by Ace Contributor
Ace Contributor

Re: Connectivity Issue

@davidwheatley or if you would rather speak to someone ring freephone 0800 956 3146 from a landline from 8AM so they can do some diagnostics over the phone with you.

Highlighted
by
EE Community Support Team

Re: Connectivity Issue

Morning @davidwheatley

 

Welcome to the community, thanks for coming here.

 

Do we have any service problems showing for your area on our EE Network Status Checker?

 

If nothing shows, you can report a problem to us so we can get this looked into and keep you up to date via email or text message.

 

Thanks, Leanne 🙂

 

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