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upgraded my phone but no news after that

Tomtom2012
Explorer

Hi, I upgraded my phone through my EE, I got a email Confirmation, but I haven’t heard anything more in 5 days, the tracking number doesn’t work?

 

can someone advise what to do?

4 REPLIES 4
Chris_B
Grand Master
Grand Master

@Tomtom2012  Calling customer services is your best option.

Lee_H
Legend
Legend

Hi @Tomtom2012 and welcome to the community.

 

Please give our upgrade team a quick call as they will be able to look into your order for you.

 

Let us know how you get on.

 

Many thanks,

 

Lee

@Lee_H Thanks for the reply,

 

i spoke to customer services, the system had got somewhat stuck on my order. They rectified it and as a good will gesture put trebbled my data allowance for the term! Absolute brilliant service had it sorted in 10 mins and new phone coming tomorrow. 

 

Thanks

tom 

 

 

Brilliant @Tomtom2012

 

I'm glad you are now sorted 🙂

 

Many thanks,

 

Lee