For up-to-date information and comments, search the EE Community or start a new topic. |
14-12-2019 12:04 AM
hi,
i have ordered my upgrade earlier on this evening, had the confirmation screen with order number etc but it says i will receive a confirmation email which i still haven't received and its been approx 3 hours now????
14-12-2019 12:38 AM - edited 14-12-2019 01:28 AM
Hi @chark946
Welcome to the EE Community,
have you checked your spam ?
If you haven't received anything I would recommend contacting 150 and they will be able to check your upgrade to make sure it's been processed correctly.
Thanks,
David.
14-12-2019 01:06 AM
Hi,
yes have checked my junk/spam folder. Will call 150 in the morning & hope it’s processed correctly as it was an offer that’ll be finished by 7am!
14-12-2019 10:14 AM
Morning @chark946
Thanks for coming to the community.
Have you spoken to our Mobile Care team this morning to get your order looked into?
Let us know how you get on 🙂
Leanne.