by chark946
Explorer

upgrade

hi,

 

i have ordered my upgrade earlier on this evening, had the confirmation screen with order number etc but it says i will receive a confirmation email which i still haven't received and its been approx 3 hours now????

3 REPLIES 3
Highlighted
by Ace Contributor
Ace Contributor

Re: upgrade

Hi @chark946 

 

Welcome to the EE Community,

 

have you checked your spam ?

 

If you haven't received anything I would recommend contacting 150 and they will be able to check your upgrade to make sure it's been processed correctly.

 

Thanks,

 

David.

 

 

by chark946
Explorer

Re: upgrade

Hi,

 

yes have checked my junk/spam folder. Will call 150 in the morning & hope it’s processed correctly as it was an offer that’ll be finished by 7am! 

by
EE Community Support Team

Re: upgrade

Morning @chark946

 

Thanks for coming to the community.

 

Have you spoken to our Mobile Care team this morning to get your order looked into?

 

Let us know how you get on 🙂

 

Leanne.

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