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tracking order

Alexsara
Visitor

‎26-12-2019 03:45 PM

 I made an pre-order on 6th December and now we are on 26th December and the order didn't came at all and nobody knows nothing about it, how is this possible? i have paid £25 in advance for that pre-order and the guy from ee store tells me that he don't know nothing if the phone will come or not. The phone supposed to be a Christmas present for my husband but because of them i didn't had the present. I'm very disappointed of ee staff. So, who knows were can i make a complain regarding my problem.

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎26-12-2019 03:49 PM

Hi @Alexsara 

 

EE retail stores are a different sales outlet to online sales. You will need to take the issue up with the store direct. 

 

EE complaints process is here:

 

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎27-12-2019 09:19 AM

Hi @Alexsara

 

Thanks for coming to the community.

 

I am very sorry to hear this.

 

What phone have you pre-ordered in the EE Store?

 

Speak soon.

 

Leanne.

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