by emyley
Explorer

replacement Sim

Hi

 

I ordered a repacement sim for my phone on 2nd January but it still hasn't turned up. Any reason why this is?

4 REPLIES 4
by Legend
Legend

Re: replacement Sim

Hi @emyley

 

They are sent second class, with the new year I suspect it's in the post backlog or lost. Either order another or go into store and pick one up for free.

 

Thanks

 

 




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by
EE Community Support Team

Re: replacement Sim

Morning @emyley

 

Thanks for coming to the community.

 

Was the SIM for a pay monthly or pay as you go account?

 

Did you order this online or over the phone?

 

Speak soon, Leanne Smiley Happy

Highlighted
by emyley
Explorer

Re: replacement Sim

Hi @@Leanne_T

 

It was a pay monthly and ordered online through the replacement sim form

by
EE Community Support Team

Re: replacement Sim

Hi @emyley

 

Thanks for the quick reply.

 

In this case, if you get in touch with our Mobile Care Team they will be able to get this looked into and a new SIM sent out for you.

 

You can also visit an EE Store as @Northerner has advised, you will need photo ID to get the replacement SIM either a passport or driving license.

 

Thanks. Leanne Smiley Happy

 

 

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