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replacement Sim

emyley
Explorer

Hi

 

I ordered a repacement sim for my phone on 2nd January but it still hasn't turned up. Any reason why this is?

4 REPLIES 4
Northerner
Grand Master
Grand Master

Hi @emyley

 

They are sent second class, with the new year I suspect it's in the post backlog or lost. Either order another or go into store and pick one up for free.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Leanne_T
EE Community Support Team

Morning @emyley

 

Thanks for coming to the community.

 

Was the SIM for a pay monthly or pay as you go account?

 

Did you order this online or over the phone?

 

Speak soon, Leanne 🙂

Hi @@Leanne_T

 

It was a pay monthly and ordered online through the replacement sim form

Leanne_T
EE Community Support Team

Hi @emyley

 

Thanks for the quick reply.

 

In this case, if you get in touch with our Mobile Care Team they will be able to get this looked into and a new SIM sent out for you.

 

You can also visit an EE Store as @Northerner has advised, you will need photo ID to get the replacement SIM either a passport or driving license.

 

Thanks. Leanne 🙂