For up-to-date information and comments, search the EE Community or start a new topic. |
15-10-2018 05:50 PM
I upgraded and ordered my new phone on the 27th September. I received the first email confirming order but no email about delivery or a tracking number? I don't know if it's delayed or even being accepted as I only got the first email and nothing since? I just want to confirm if i'm actually going to receive the phone? any help would be appreciated.
15-10-2018 06:12 PM
Hi @bonbon123
Best call CS on 150 as they will be able to confirm the situation with your order.
Thanks
15-10-2018 06:28 PM - edited 15-10-2018 06:29 PM
Hi @bonbon123.
Welcome to the community.
I agree with @Northerner's advice, our customer service team will be the best people to speak with as they will be able to access your account and see what's going on.
Let us know how you get on.
Jon