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order delivery date confirmation

jackrevells
Investigator
Investigator

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow.  Could someone help please.

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Great news @jackrevells

 

Thanks for letting me know.

 

Have a great day 🙂

View solution in original post

98 REPLIES 98
Leanne_T
EE Community Support Team

Hi @jackrevells

 

Welcome to the community.

 

Have you had a text from DPD?

 

Also, where did you order your upgrade, online or over the phone?

 

Speak soon, Leanne.

 

No dpd text and I done it online. It says dispatched now but haven't received dpd texts.
Leanne_T
EE Community Support Team

Hi @jackrevells

 

Thanks for coming back to me.

 

Once we have received your items from the manufacturer we do our best to get them out to you within 24 hours via our delivery partner DPD.

 

You’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

 

Thanks, Leanne.

That's fine. It's coming today. Got the tracking number.
Leanne_T
EE Community Support Team

Great news @jackrevells

 

Thanks for letting me know.

 

Have a great day 🙂

Hi, how can I get a delivery order confirmation for the order xknxxxxxxxxx which I placed on the 14th this month? Haven't heard anything yet?

Thank you

 

[mod edit: please do not post personal information such as order numbers on the public board. Thanks!]

Katie_B
EE Community Support Team

Hi @laurapanait

 

Thank you for coming to the community. 

 

What phone did you go for?

 

Have you tracked your order using the online order tracker?

 

Speak soon, Katie 🙂

Hi Katie

 

I have ordered the Huawei Mate 20 Pro, I did use the tracking tool but still no update, only shows as processing.

Katie_B
EE Community Support Team

Thank you for confirming this @laurapanait

 

Have you spoke with our customer service team to see if they can provide an update?

 

Katie 🙂