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no text from dpd for my order that is due in store today

Steviet1971
Visitor

‎19-08-2019 01:09 PM

I ordered an upgrade on Saturday morning for in store collection today I have heard nothing since confirmation email was received

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎19-08-2019 01:37 PM

@Steviet1971   You’ll not get any text from DPD you are not receiving the device from DPD the store is.  The store will call/text you when the device is there to be collected. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎19-08-2019 03:54 PM

Hi there @Steviet1971

 

Welcome to the community.

 

What device did you order?

 

Did you place your order online or over the phone?

 

If so and you have opted for delivery to an EE store the process is the same – you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.

 

Leanne 🙂

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