by petew1977 Investigator
Investigator

my upgade attempt

about 20 minutes ago (ish) i tried to upgrade my phone. i got the confirmation page which says its gone through.

However i am a bit concerned that a, no confirmation page with order number and b, they have not taken the upfront cost. 

 

has it gone through or not???????

 

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: my upgade attempt

Hi @petew1977 

 

You would have been best off calling EE CS on 150 than posting here. I would suggest if you have received no email, then call EE CS on 150

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: my upgade attempt

Morning @petew1977

 

Thanks for coming to the community 🙂

 

Have you received the email confirmation overnight?

 

If not, could you check your junk/spam folder, is the email there?

 

Speak soon 🙂

 

Leanne.

by petew1977 Investigator
Investigator

Re: my upgade attempt

I have checked spam no emails
by
EE Community Support Team

Re: my upgade attempt

Hi @petew1977

 

Thanks for confirming this for me.

 

If you give us a call on 150 our Mobile Care team will be able to get this checked for you.

 

Let me know how you get on.

 

Leanne.

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