Highlighted
by Investigator
Investigator

my order upgrade

upgrade phone on the 13th may  money was taken  and got my order number been over a week now and nothing any help  on why this is ??

1 SOLUTION

Accepted Solutions
Highlighted
by Investigator
Investigator
Solution

Re: my order upgrade

Yeah just called and it's over  an hour wait  on the line    just annoying  that money taken  and number  given  but  no phone  2 weeks now waiting  checked the  order status  and keeps saying error 

View solution in original post

12 REPLIES 12
Highlighted
by Grand Master
Grand Master

Re: my order upgrade

Hi @John657 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: my order upgrade

yea have checked that just says sorry no tracking info at the moment just anoying as money was taken for the phone but no phone yet 

Highlighted
by
EE Community Support Team

Re: my order upgrade

Hi @John657,

 

Welcome to the EE community. 🙂

 

Which phone did you order?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: my order upgrade

s20+ was the phone ordered 

Highlighted
by
EE Community Support Team

Re: my order upgrade

Hi @John657,

 

Which colour and memory size?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: my order upgrade

was s20+ good as new  128gb cosmic black

Highlighted
by
EE Community Support Team

Re: my order upgrade

Hi @John657,

 

It looks like that model is in stock. Please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: my order upgrade

How do I get in contact  with customer  service  not really had any issues with ee  be for  untill now 

Highlighted
by
EE Community Support Team

Re: my order upgrade

You can find our contact information on the get in touch help page, @John657.

 

Chris

Highlighted
by Investigator
Investigator
Solution

Re: my order upgrade

Yeah just called and it's over  an hour wait  on the line    just annoying  that money taken  and number  given  but  no phone  2 weeks now waiting  checked the  order status  and keeps saying error 

View solution in original post

Highlighted
by
EE Community Support Team

Re: my order upgrade

Hi @John657


I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.


Chris

Highlighted
by Investigator
Investigator

Re: my order upgrade

All sorted  ty

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