by joerich
Visitor

ive upgraded and get a free playstation bundle, when do you select the bundle

Ive upgraded to Xperia 10, in which you either get a playstation 4 or a VR playstation bundle, when do you request which bundle you want

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Hi @joerich 

 

here’s all the info you need xx

 

Buy a Sony Xperia 1, 10 or L3 direct from EE between 1st October and 4th November. Or an Xperia 5 between 4th October and 4th November.

 

Visit www.claimyourgift.co.uk from 14th October to 16th December to choose your gift.

 

Enter your details, including your contact details and address for delivery, and upload your proof of purchase (store receipt or email confirmation) and your phone’s IMEI number.

 

You’ll receive your PlayStation 4 Bundle or PlayStation 4 VR Starter Pack up to 28 days after your claim has been validated.

13 REPLIES 13
by Ace Contributor
Ace Contributor
Solution

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Hi @joerich 

 

here’s all the info you need xx

 

Buy a Sony Xperia 1, 10 or L3 direct from EE between 1st October and 4th November. Or an Xperia 5 between 4th October and 4th November.

 

Visit www.claimyourgift.co.uk from 14th October to 16th December to choose your gift.

 

Enter your details, including your contact details and address for delivery, and upload your proof of purchase (store receipt or email confirmation) and your phone’s IMEI number.

 

You’ll receive your PlayStation 4 Bundle or PlayStation 4 VR Starter Pack up to 28 days after your claim has been validated.

by TomRob Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

The claim site is still down and not functioning as of this morning.

 

Hope EE can sort it out. 

by Joker1965
New Member

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

As above. Keeps coming up Error 495.

by kstuttard1961 Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

I too get this message 

Surely EE should respond to let people know what is happening.

 

by TomRob Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

You'd hope EE would respond. So far it's all quiet... 

by kstuttard1961 Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

I hope so

I only upgraded for this bundle offer

I could have gone elsewhere with my business. 

EE need to respond sooner rather than later, as it will only get busier with people trying to claim. 

 

 

by TomRob Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

@kstuttard1961  Me too. No way I'd get a Sony phone without a PS4. 

 

Come on, EE. Give us a bit of respect and let us know what's happening, please. 

by TomRob Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Also, I only see stuff for Xperia 5 phones. I upgraded to an Xperia 10 phone. Will there be functionality built for me? 

 

Sony EE PS4 bundle.jpg

by kstuttard1961 Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

I have called into my local EE store today, and was told that an email would be sent with a link to claim the gift of choice.

This would be done within 14 days of my purchase, which in my case was 2nd October. 

So hopefully by Wednesday 16th October I should be good to go. 

Or if this is incorrect can someone at EE clarify. 

by Michael39 Contributor
Contributor

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Did you originally purchase your Xperia via the EE Website or in store? IV heard in store do it all for you but online you have to redeem via the website which still says to come back on the 14th 

by kstuttard1961 Investigator
Investigator

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Via website 

However I collected from my local store and was told to look out for a message/email from EE.

This was on 2.10.2019 its now the date to redeem and this is why I called into shop again. 

I cannot redeem online and I showed this to the manager. 

He rang customer services and they told him I would get an email with the details of how to claim. 

There is definitely some kind of problem for people who purchased online. 

by Michael39 Contributor
Contributor

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

There s problem with Google Chrome not allowing acces to the website I used Microsoft edge which worked perfectly the website offer is now live but states if you are redeeming before the 17th to email customer services 

by
EE Community Support Team

Re: ive upgraded and get a free playstation bundle, when do you select the bundl

Hi Everyone.

 

Thanks for coming here.

 

You can claim the free gift by heading to Claim your free gift 
 
There's an option on there to send an email to Kondor customer services with your claim information before the 17/10/19.
 
After that, you should be able to process the claim on the online form.


Leanne.

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