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incorrect order number

EmmaAnn
Explorer

‎05-05-2020 08:33 AM - last edited on ‎05-05-2020 08:45 AM by EE Community Moderator

hi, 

I placed an order for a smart watch yesterday. I phoned up to see if it had gone through okay and the chap on the phone said it had an incorrect order number and has failed?

 

[mod edit: please do not post order numbers on the public board. Thanks!]

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎05-05-2020 11:24 AM

Hi @Emmalake,

 

Welcome to the EE Community. 🙂

 

Did the advisor you spoke to place a new order for you?

 

Thanks

 

James

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EmmaAnn
Explorer
In response to James_B

‎05-05-2020 11:25 AM

Hi James 

 

No he told me he couldn't do it and to write on here to get it sorted

 

Thanks

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James_B
EE Community Support Team
In response to EmmaAnn

‎05-05-2020 11:30 AM

Hi @EmmaAnn,

 

Sorry, we can't access your account via the community.

 

Please get in touch with Customer Care who'll be able to complete your order for you.

 

Thanks

 

James

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