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11-02-2019 12:20 PM
I ordered my upgrade Friday and I’ve heard nothing about a delivery, all I have is my Xkn number in an email
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12-02-2019 11:18 AM
Thanks @Paige0313.
I'd recommend getting in touch with our Mobile Care team about this.
They will be able to access your account and give you an update on your order.
Let us know how you get on 🙂
Jon
11-02-2019 01:08 PM
You'll get an update when your order passes through to the next stage. But if you are worried phone 150 with your XKN at hand.
11-02-2019 02:26 PM
Afternoon @Paige0313
Welcome to the community.
Can you enter your XKN or 000 number into our online order tracker here, what does this show?
Thanks. Leanne 🙂
11-02-2019 02:40 PM
hi
I am having the same issue.
When I enter my XKN number I get the red message with 'Sorry, we can't show your order details right now.'
11-02-2019 02:45 PM
Hi there @rps
Thanks for coming to the community.
When did you place your order?
Was this an upgrade or a new contract with us?
Leanne 🙂
11-02-2019 02:45 PM
I placed the order on Saturday and it is an upgrade
11-02-2019 02:49 PM
Thanks @rps
Have you spoken to our Mobile Care Team?
They will be able to check the order for you and give you an update.
Leanne 🙂
11-02-2019 08:57 PM
Hi, when I enter my xkn number it says it can’t show details
12-02-2019 07:52 AM
Good Morning @Paige0313.
When you track an order in our order tracker, you will need to use the tracking number that you will get in an email and not the xkn number.
Jon
12-02-2019 11:08 AM
Hi, I haven’t heard anything further and I haven’t received an email with a tracking number