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iPhone delivery

Paige0313
Investigator
Investigator

I ordered my upgrade Friday and I’ve heard nothing about a delivery, all I have is my Xkn number in an email

1 SOLUTION

Accepted Solutions
Jon_K
Former EE Employee

Thanks @Paige0313.

 

I'd recommend getting in touch with our Mobile Care team about this.

 

They will be able to access your account and give you an update on your order.

 

Let us know how you get on 🙂

 

Jon

View solution in original post

10 REPLIES 10
Profile closed
Not applicable

You'll get an update when your order passes through to the next stage. But if you are worried phone 150 with your XKN at hand.

Leanne_T
EE Community Support Team

Afternoon @Paige0313

 

Welcome to the community.

 

Can you enter your XKN or 000 number into our online order tracker here, what does this show?

 

Thanks. Leanne 🙂

 

hi

I am having the same issue.

 

When I enter my XKN number I get the red message with 'Sorry, we can't show your order details right now.'

Leanne_T
EE Community Support Team

Hi there @rps

 

Thanks for coming to the community.

 

When did you place your order?

 

Was this an upgrade or a new contract with us?

 

Leanne 🙂

I placed the order on Saturday and it is an upgrade

Leanne_T
EE Community Support Team

Thanks @rps

 

Have you spoken to our Mobile Care Team?

 

They will be able to check the order for you and give you an update.

 

Leanne 🙂

Hi, when I enter my xkn number it says it can’t show details 

Jon_K
Former EE Employee

Good Morning @Paige0313.

 

When you track an order in our order tracker, you will need to use the tracking number that you will get in an email and not the xkn number.

 

Jon

Hi, I haven’t heard anything further and I haven’t received an email with a tracking number