Highlighted
by Paige0313 Investigator
Investigator

iPhone delivery

I ordered my upgrade Friday and I’ve heard nothing about a delivery, all I have is my Xkn number in an email

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: iPhone delivery

Thanks @Paige0313.

 

I'd recommend getting in touch with our Mobile Care team about this.

 

They will be able to access your account and give you an update on your order.

 

Let us know how you get on Smiley Happy

 

Jon

10 REPLIES 10
by RKB Established Contributor
Established Contributor

Re: iPhone delivery

You'll get an update when your order passes through to the next stage. But if you are worried phone 150 with your XKN at hand.

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I'm an ex PC, home phone & BB user.
I'm now a Mob phone & Tablet user.
by
EE Community Support Team

Re: iPhone delivery

Afternoon @Paige0313

 

Welcome to the community.

 

Can you enter your XKN or 000 number into our online order tracker here, what does this show?

 

Thanks. Leanne Smiley Happy

 

by rps
Explorer

Re: iPhone delivery

hi

I am having the same issue.

 

When I enter my XKN number I get the red message with 'Sorry, we can't show your order details right now.'

by
EE Community Support Team

Re: iPhone delivery

Hi there @rps

 

Thanks for coming to the community.

 

When did you place your order?

 

Was this an upgrade or a new contract with us?

 

Leanne Smiley Happy

by rps
Explorer

Re: iPhone delivery

I placed the order on Saturday and it is an upgrade

by
EE Community Support Team

Re: iPhone delivery

Thanks @rps

 

Have you spoken to our Mobile Care Team?

 

They will be able to check the order for you and give you an update.

 

Leanne Smiley Happy

by Paige0313 Investigator
Investigator

Re: iPhone delivery

Hi, when I enter my xkn number it says it can’t show details 

by
EE Community Support Team

Re: iPhone delivery

Good Morning @Paige0313.

 

When you track an order in our order tracker, you will need to use the tracking number that you will get in an email and not the xkn number.

 

Jon

by Paige0313 Investigator
Investigator

Re: iPhone delivery

Hi, I haven’t heard anything further and I haven’t received an email with a tracking number 

by
EE Community Support Team
Solution

Re: iPhone delivery

Thanks @Paige0313.

 

I'd recommend getting in touch with our Mobile Care team about this.

 

They will be able to access your account and give you an update on your order.

 

Let us know how you get on Smiley Happy

 

Jon

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