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30-03-2020 06:04 PM
Hi There,
I called and ordered the iPad Pro 2020 on the 25th and was told it would be delivered on the 26th however it’s not, I have an order number and all it says in the tracking is Awaiting confirmation. Is there a delay with the iPads?
cheers
Ian
31-03-2020 09:33 AM
Good Morning @IGT
Thanks for coming to the community.
I am not aware of any delays regarding the iPad Pro 2020.
What colour and memory size did you order?
Speak soon,
Katie 🙂
31-03-2020 09:39 AM - last edited on 31-03-2020 09:42 AM by Katie_B
Hi Katie
its a space grey and 128gb order number **********
cheers
Ian
Mod edit: [please don't post personal information on the community].
31-03-2020 09:47 AM
Hi there @IGT2472.
The device both 11inch & 12.9inch both show as in stock and to expect dispatch within 1 working day.
I would recommend giving us a call so our mobile care team can check everything is ok on your account.
Katie 🙂
31-03-2020 10:05 AM
Hi Katie,
ive just called and they are all on back order at the moment... I guess China are still trying to get back up and running
cheers
Ian
21-04-2020 02:59 AM
I have the same problem. Ordered a 1tb 12.9 space grey. Been a month. All I get when I track is. “Your order is on track”. No idea what to make of it. Couple of colleagues who ordered after me have got it. Don’t know if they treat Londoners different from others. And no one has an update. I’m kind of lost and annoyed
21-04-2020 03:15 AM
I have tried calling. But of no help. No one has any update or any clue about when the product will be available.
21-04-2020 07:18 AM
Morning @Cubofjudah
Thanks for coming to the community.
As soon as your iPad is in stock and ready to be dispatched, we will update you and you will also get a text from DPD the day before delivery.
Thanks for ordering with us.
Leanne.