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22-05-2020 11:43 PM
hi,
i placed an order today for an upgrade i’ve got a order number that i got from the ee page but i haven’t had an email confirmation and can’t find my order anywhere.
some help would be much appreciated.
i have attached a photo of my order number below.
many thanks
lucy
23-05-2020 12:37 AM
Hi @lu8
Welcome to the EE Community,
Have you checked your junk/spam mail ?
you can track your order by clicking on the link below.
Thanks,
David.
23-05-2020 07:08 AM
hi,
thanks for the reply, i have tried to track the order and it is saying it can’t be tracked and i have nothing in my junk file?
23-05-2020 12:12 PM
Hi @lu8,
Welcome to the EE Community. 🙂
DPD will send you a text message with your tracking details as soon as your delivery slot is confirmed.
Thanks
James
23-05-2020 01:05 PM
Hi
thank you for you reply, so i won’t get an email confirmation? i just wanted to know if you guys actually received my order as i haven’t heard anything when on your website it says usually dispatched within a day? i ordered on thursday?
23-05-2020 01:10 PM
Hi @lu8,
Yes, you should still receive an email confirmation once your order has been processed.
Thanks
James